1.  How can I be added to your email mailing list?

2.  Is ordering on-line secure?

3.  What is your privacy policy?

4.  What is your shipping costs, times and policies?

5.  What is your tax policy?

6.  How can I return or exchange merchandise?

7.  How can I check the status of an order?

8.  When will my credit card be charged?

9 .  How can I stay informed of new products and promotions?

10 .  How can I contact Look It Up?

11.  What are my payment options?

12.  Where can I find Look It Up merchandise in stores?






1. How can I be added to your email mailing list?

To be added to our email mailing list for updates and promotions, go to the Contact page on our main website by clicking here. We value your privacy and will never share your e-mail address with any third party.

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2. Is ordering on-line secure?

To guarantee that your order is secure and to protect your privacy, Look It Up employs Secure Socket Layer (SSL) utilizing 128 bit encryption. Once Look It Up receives your order, it is then decoded and processed.

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3. What is your privacy policy?

Look It Up will never share your email address or personal information with any third party. Any information we collect from you will be used either for fraud control, order verfication or internal marketing purposes only. This is our promise to you.

Any concerns regarding this policy can be sent to info@lookitupclothing.com.

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4. What is your shipping costs, times and policies?

Our goal is to ship your order as quickly as possible. If an out-of-stock condition does occur, you will be notified of the estimated shipping date. Regular shipping is determined according to the total dollar value of your order.

Orders may be delayed because we reserve the right to verify billing and/or shipping information.

Standard Shipping and Handling is available within the United States only. Most in-stock items are shipped within 24 hours and will arrive in 4 to 6 business days. You will be notified if an item is out of stock. Shipping and handling will be charged once per order, with no additional charges for back ordered items. Orders must be submitted Monday through Friday by 10 AM PST to be shipped on the same business day. Orders placed after 10 AM PST Monday through Thursday will ship the next day. Orders submitted after 10 AM PST Friday will ship on Monday. Saturday delivery is not available.

We do not ship to PO Box addresses at this time.

S & H charges:

UPS GROUND
USA - $4.95 for the first item and $1.50 for each item thereafter.
Canada & Mexico - $9.95 for the first item and $1.50 for each item thereafter.

UPS 2ND DAY
USA only - $14.95 for the first item and $3.00 for each item thereafter.

2nd Day shipping is available for orders placed before 10am PST Monday through Friday. Saturday delivery is not available.

Shipping outside the USA: Shipping rates are calculated during checkout, and the order is shipped via international courier. Customers are responsible for any customs or taxes imposed on orders.

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5. What is your tax policy?

Look It Up does not collect sales tax on any orders, except for those originating in California.

Applicable sales taxes will be calculated during checkout.

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6. How can I return or exchange merchandise?

You may return unworn Look It Up merchandise within twenty-one days of purchase for an even exchange or charge credit.

To return or exchange merchandise on items shipped from our warehouse, please fill out the information requested on the package slip, enclose it with your merchandise and send to the appropriate address.

Look It Up
c/o Angel Voice, LLC
Attn: Internet Returns
618 Roosevelt Court
Simi Valley, CA 93065

All packages must be prepaid for shipping. Please do not mail any packages C.O.D. as they will not be accepted. Returns and exchanges will be processed upon receipt.

We're sorry, but all orders placed on sale items are final and cannot be returned or exchanged.

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7. How can I check the status of an order?

Track your order by visitings our order status page. You will need to enter the username and password you selected during checkout. If you cannot remember this information, click here to retrieve it.

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8. When will my credit card be charged?

Since we don't think you should pay for your order until it is actually on its way, Look It Up will not bill you until your products, including backordered or preordered items, are actually shipped.

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9. How can I stay informed of new products and promotions?

To be added to our email mailing list for updates and promotions, go to the Contact page on our main website by clicking here. We value your privacy and will never share your e-mail address with any third party.

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10. How can I contact Look It Up?

Our contact information is available on the Contact page. Click here.

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11. What are my payment options?

Look It Up accepts Visa and MasterCard for on-line purchases.

We employ SSL (Secure Socket Layer) technology to encrypt on-line orders (read FAQ #2 Is ordering on-line secure?)

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12. Where can I find Look It Up merchandise in stores?

To locate a store, please use the Store Locator feature of our web site.

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